Our trained team of emergency home responders are on call 24 hours a day, 365 days a year to attend to you in your home in the event of an emergency.

All our Progress Lifeline responders are fully trained to assess an emergency situation, manage any immediate risks and take appropriate action including assistive lifting which can reduce the need to call an ambulance. If an ambulance is required, they will stay with you until it arrives.

You can add our emergency home response service to any of our packages for an additional £11 a month*.  


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*VAT exempt cost - the service may be available for free or at a reduced cost for those people in receipt of certain benefits and the majority of our customers do not pay VAT on the service. Please contact us for further information. 

*A Keysafe is required for this service to allow our emergency responders secure access to you home. This can be an existing Keysafe or we offer supply and installation for an additional one-off charge of £45. Find out more about Keysafe.


If you would like one of our team to visit you at home and give you a free, no obligation demonstration of the equipment, please contact us by clicking here.

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